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Cal State University, Los Angeles: Student Service Professional for Tutoring and Early Alert


The Student Service Professional (SSP) for Tutoring and Early Alert will work in a dynamic learning resource center, the Center for Academic Success (CAS), whose aim is to promote student success and graduation. The incumbent will be part of a team of professionals whose vision is to be a part of a transformative experience for students attending Cal State LA. As such, the SSP plays an important role in connecting students to CAS to help them complete challenging gateway courses and in the University’s ongoing efforts to eliminate equity gaps. Under the direction of the director of CAS, the goals of the services provided by the incumbent are to improve the retention and graduation rates by providing students with support in courses with historically low completion rates and to close the graduation gap. To further meet these goals, the Student Service Professional will assist the Lead Coordinator in the Tutorial Center of CAS to develop and implement academic support services, with an emphasis on STEM and business disciplines. Responsibilities include: coordinate Timely Support/Early Alert and oversee outreach efforts stemming from Timely Support data; track and monitor Timely Support submissions and report on data to the Director and faculty; work directly with identified students needing academic support or referrals to additional campus resources; assist in the development of course support modules by partnering with CETL and departments using Canvas and other best practice technologies; maintain regular and systemic communications with the CAS team and faculty teaching the courses served by academic support; assist the Lead Coordinator in the recruitment, training, and overseeing of tutors; support the Lead Coordinator with training and synthesizing feedback to adjust approach and training; schedule and coordinate academic support and tutoring sessions with students; track and report on program utilization and success rates; providing recommendations for improvement; assist Director and Lead Coordinator in the following: developing an academic support and Timely Support program based on best practices; recruit, train, and oversee tutors; coordinate and schedule group sessions for targeted students; conduct ongoing training; gather feedback at meetings; synthesize feedback to adjust approach and training; track and report on program utilization and success rates; provide recommendations for improvement; maintain regular and systemic communications with CAS staff and faculty teaching the courses served by academic support and Timely Support; provide referrals to other academic and support programs directly to students identified from Timely Support; collaborate with other student academic support services to provide academic units and special programs with information, guidance and services that support and facilitate student success and graduation; and other duties as required.

The salary range for this position is $4,610 – $6,556/Monthly (Budgeted Hiring Salary: $4,610/Monthly).


Equivalent to graduation from an accredited four-year college or university or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. The equivalent of two years of professional experience in tutoring, supplemental instruction, or applicable academic support; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. The candidate must demonstrate excellent communication and interpersonal skills, including the ability to communicate by phone, email, and in group settings; the ability to maintain effective work relationships with students, faculty, and staff in a wide range of areas across the university; exercise tact, courtesy, alertness, and good judgment when responding to others; and exercise good judgment. Candidate must be able to plan, organize, and prioritize work; be able to multi-task; complete assignments in a timely fashion, and work under pressure; candidate must be computer literate and proficient in standard word processing and database software including Microsoft Word, Excel, Outlook, and PowerPoint; possess an understanding of standard office procedures; must be proficient in the use of technology and able to use technology to track program data and make recommendations; demonstrate the ability to work effectively under supervision; must have familiarity with campus student information systems such as GET/PeopleSoft, Learning Management Systems such as Canvas, website development and maintenance, and online tutoring platforms. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications:

Previous experience working in the CSU system; demonstrated successful experience in promoting or supporting student retention and success; knowledge of Cal CSU policies, priorities, and procedures. Knowledge of CRLA certification. Master’s degree preferred.

Closing Date:

Review of applications will begin on 3/19/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

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